mobileDOCTOR by Access Doctors Instantly Through Your Phone or Computer International Insurance recognizes that as an international student, being sick can be extremely stressful. Accessing medical care shouldn’t add more pressure to your busy academic schedule. With this in mind, partnered with virtual care provider Maple to offer students mobileDOCTOR. mobileDOCTOR lets international students access healthcare on their terms – whenever and wherever they need it. Best of all, this program is fully covered under your benefits for any new health concerns.

International students can receive treatment, diagnosis, medical advice and prescriptions from Canadian doctors within minutes. Physicians can safely treat the majority of primary care conditions virtually. Some of the most common requests from students include:

  • Eye & ear infections
  • Cold & flu symptoms 
  • Skin problems
  • Headaches
  • Fevers
  • Allergic reactions
  • and many more! 

With quick access to a doctor through your phone or laptop, you don’t ever have to leave the comfort of your home. Prescriptions can be faxed directly to a local pharmacy of your choice for pickup, or you can have them delivered directly to your door. Maple creates a personalized online health record so you can keep an ongoing record of your health. The best part? This service is fully covered by International Insurance, so you’ll never be prompted for a payment. 

You shouldn’t have to decide between prioritizing education or your health. mobileDOCTOR understands this and is helping students access healthcare on their schedules. If you want to learn more about mobileDOCTOR, click here.  

Here’s how it works in four simple steps:

1. Register at – You will need your policy number and date of birth.

2. Apply coverage for insured family members –To add insured family members, click on “Patient Profiles” from the dashboard. In “Account Settings” under the “Coverage” tab, add the relevant policy numbers.

3. Chat with a doctor – Click the “See The Doctor” button and a Maple doctor will respond to you in minutes. You can have your consultation by text, video, or audio chat.

4. Get treated – Doctors can diagnose and provide prescriptions as necessary during your consultation. Prescriptions can only be provided if you are in Canada. Please note only eligible prescriptions are covered.

Please note that when residing in your home country, mobileDOCTOR services are not covered. If you have any questions, reach out to the Customer Care centre at 1-877-873-8447 or contact Maple’s customer support team using the chat window at

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